Mimipo

Privacy Policy

Effective Date: [ Jan. 6, 2025 ]
Last Updated: [ Jan. 6, 2025 ]

Prosent, Inc. (“the Company,” “we,” or “us”) handles a significant amount of personal information from customers, employees, and other users. As a responsible entity, we have established and maintain a personal information management system aligned with this Privacy Policy. By using our online medical consultation service (“Mimipo”) and related offerings, you agree to the collection, use, disclosure, and management of your personal information as described in this Privacy Policy.

1. Basic Policy on Personal Information Protection

  1. Purpose of Use

    We specify the purposes for which personal information is collected as clearly as possible and handle such information appropriately within the scope necessary to achieve those purposes.We will take precautions to prevent any use of personal information outside the stated purposes.

  2. Legal and Proper Acquisition

    We collect personal information by lawful and fair means, in compliance with applicable laws and regulations.

  3. Restrictions on Third-Party Provision

    We will not provide personal information to third parties without the consent of the individual unless required by law or otherwise permitted under this Privacy Policy.

  4. Security Measures

    We implement reasonable measures to prevent unauthorized access, leakage, loss, or damage of personal information, and manage it securely.

  5. Accuracy and Currency

    We endeavor to keep personal information accurate and up to date, and provide means for individuals to be involved in managing their information when appropriate.

  6. Compliance with Laws and Internal Rules

    We comply with all relevant laws, regulations, and internal rules regarding the protection of personal information, and we conduct ongoing reviews to maintain and improve our privacy practices.

  7. Inquiries and Complaints

    We establish a dedicated contact point for complaints or inquiries about personal information handling and respond appropriately and promptly.

2. Purpose of Use of Personal Information

  • When handling personal information, we strive to specify the purpose(s) of use as precisely as possible and clearly notify or disclose these purposes to the individuals (“data subjects”).

  • In connection with our online medical consultation service (Mimipo), personal information may be used for purposes such as:Scheduling and conducting online medical consultations;Facilitating communication between the user, medical interpreters, and partner medical institutions;Arranging payment or processing billing information;Improving and customizing our service offerings;Complying with legal obligations and responding to inquiries from regulatory authorities.

3. Restrictions on Use of Personal Information

  1. Use Within the Scope of Purpose

    We will not handle personal information beyond the scope of the specified purposes without the individual’s prior consent.Even if personal information is obtained through mergers or other business succession, the information will only be used within the original scope of consented purposes.

  2. Exceptions

    The above restriction may not apply under the following circumstances:Where required by law or regulation;Where obtaining the individual’s consent is difficult and the handling is necessary to protect someone’s life, body, or property;Where there is a special need to improve public health or promote the sound development of children, but obtaining consent from the individual is difficult;Where cooperation with a governmental agency or local authority is required for legally mandated activities, and obtaining the individual’s consent could impede the execution of such activities.

4. Changes to This Privacy Policy

  • Unless otherwise required by law, we reserve the right to change this Privacy Policy at any time.

  • Any updates will be posted on our website or other relevant communication channels, and become effective upon posting.

5. Voluntary Provision of Personal Information

  • If you choose not to provide certain requested information in our related systems, you may be unable to receive or use certain services we offer.

6. Disclaimer Regarding Third-Party Provision

We shall not be held responsible for personal information collected by third parties under the following circumstances:

  1. When you voluntarily disclose personal information (e.g., posting information yourself).

  2. When a specific individual can be identified from data that you entered into our related systems.

  3. When you provide personal information on external sites linked from our services.

  4. When someone other than the user obtains the user’s ID, password, or other identifying credentials.

7. Outsourcing Personal Information Processing

  • If we outsource the processing of personal information, we will enter into confidentiality agreements (including provisions for safeguarding personal data) or require the contracting party to agree to terms stipulated by us.

  • We will exercise necessary and appropriate supervision over the outsourcing party to ensure the safe handling of personal information.

8. Use of Statistical Data

  • We may create statistical data that does not identify individuals, based on personal information provided to us.

  • The Company may use such non-identifiable statistical data without restriction.

9. Accuracy of Personal Information

  • While we strive to process and manage personal information accurately, you (the user) are ultimately responsible for the accuracy and currency of the personal information you provide.

10. Restrictions on Sensitive Personal Information

  • Unless you voluntarily provide it, we generally do not collect sensitive information related to:Political or religious beliefs;Race, ethnicity, origin, criminal records, or other grounds for social discrimination;Labor union membership or actions related to collective bargaining;Participation in demonstrations, exercise of petition rights, or other political rights;Health, medical history, and sexual life.

(Note: Within the context of online medical consultations, some health-related data may be collected with your consent, as necessary for providing the service.)

11. Collection and Use of Attribute, Behavioral, and Device Information

  • Purpose: We use certain attribute information (e.g., age, gender, occupation, region of residence), device information (e.g., smartphone model), location information, and behavioral history to protect user privacy, enhance convenience, deliver relevant advertisements, and gather statistical data.

  • Method: This information may be obtained through cookies, JavaScript, or similar technologies. We do not collect any personally identifiable information through these methods without your consent.

  • If you log in to our services, we may link your personal information with your behavioral history to deliver advertisements, display content, or provide features based on your past usage.

12. Personal Information Manager

Prosent, Inc.
Chief Executive Officer: Yukihiro Ito
Email: yukihiro_ito@prosent.co.jp

The above individual is responsible for overseeing the Company’s compliance with personal information protection laws and ensuring proper handling of personal information.

13. Contact and Inquiries

For inquiries or complaints regarding this Privacy Policy or the handling of personal information, please contact us at:

Prosent, Inc. (Mimipo)
1-3-1-43F Kachidoki, Chuo-ku, Tokyo 104-0054, Japan
Email: info@mimipo.jp

Important Note for Online Medical Consultation Services

  • In the course of providing online medical consultations through Mimipo, sensitive health-related information may be collected with your explicit consent to allow partner medical institutions and interpreters to assess and address your healthcare needs.

  • We handle such information in accordance with applicable laws and regulations, including the Act on the Protection of Personal Information in Japan.

By using our services, you agree to the terms of this Privacy Policy. If you do not agree with any part of this Privacy Policy, please refrain from using our services or providing your personal information.

Disclaimer

This Privacy Policy is provided as a sample framework based on the information you shared. It does not constitute legal advice. Please consult with legal experts in healthcare, personal data protection, and international data transfer laws to ensure full compliance with all applicable regulations.

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Important:Read Before Booking

Terms and Conditions

Consultation fee (includes medical interpreter): ¥55,000 tax-inclusive
If medication is prescribed, please pick it up and pay at the partner pharmacy.

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■ Please read before booking
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・Service format ― Online medical consultation via Zoom video call.

・Start time ― The consultation may begin up to 5  minutes later depending on the doctor’s schedule.

・Preparation ― Install the latest version of the Zoom app on your device.

・Conditions not covered ― Fractures, severe bleeding, loss of consciousness and other emergent surgical conditions cannot be treated online. Please visit the nearest medical facility.

・Emergency protocol ― If the doctor judges the case to be urgent, the session may be interrupted and hotel staff and emergency services contacted.

・Prescription limits ― Certain medications cannot be prescribed through online consultations.

・Service area ― This service is available to travelers currently staying in Japan. You can access consultations from anywhere in Japan with an internet connection, including hotels, Airbnb accommodations, or other private locations. The service is not available to users located outside Japan.

・Internet connection ― A stable connection is required. If hotel Wi-Fi is unstable, use mobile data.

・Environment ― Join from a quiet, private room with minimal background noise.

・Family attendance ― If family members will join, inform the doctor or nurse before the session starts.

・Temperature check ― Borrow a thermometer from the hotel if needed.

・Insurance ― This is private (self-pay) care; Japanese public health insurance does not apply. Check any private insurance coverage yourself; we do not contact insurers.

・Contact method ― All instructions are sent by e-mail—please enter a valid e-mail address.

・Identity verification ― Upload the passport photo page when booking; identity will be verified on-screen. Keep your camera on with your full face visible.

・Power supply ― Ensure sufficient battery or external power for the entire call.

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■ Cancellation policy
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・If you cancel after payment for personal reasons, the full fee is charged as a cancellation fee.
・If payment is not confirmed within 60 minutes of booking, the reservation is automatically cancelled.

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