Terms of Use for Mimipo Online Medical Consultation Services

Effective Date: [ Jan. 6, 2025 ]
Last Updated: [ May. 7, 2025 ]

These Terms of Use (“Terms”) govern the online medical consultation support services (“Support Services”) provided by Prosent, Inc. (“we,” “us,” or “our,” hereinafter referred to as the “Company”) and the online medical consultation services (“Online Medical Consultation Services”) provided by our partner medical institutions (“Partner Medical Institutions”) to individuals staying at facilities associated with the Company in Japan (the “Partner Facilities”). The Support Services and the Online Medical Consultation Services are collectively referred to as the “Services.” Any individual (“User” or “you”) wishing to use the Services must agree to these Terms.

1. Acceptance of These Terms

• By accessing or using the Services, you agree to be bound by these Terms.

• If you do not agree to any part of these Terms, you must not use the Services.

2. Nature and Scope of the Services

2.1 Support Services (provided by the Company)

• Arrangement of consultation appointments.

• Provision of medical interpreter services where required.

• Pre-consultation guidance (technical checks, document uploads, etc.).

• The Company does not provide medical diagnoses or treatment.

2.2 Online Medical Consultation Services (provided by Partner Medical Institutions)

• Licensed physicians conduct telemedicine sessions in compliance with Japanese law.

• Prescriptions may be issued at the physician’s discretion; certain drugs (e.g., narcotics, psychotropics, strong hypnotics) cannot be prescribed online.2.3 Non-Emergency Consultation

• Our Services are not intended for emergency or life-threatening situations. In the event of severe symptoms, immediately call 119 or visit the nearest hospital.

3. Eligibility and Prerequisites

3.1 Eligible Users

• You must be a guest staying at a partner accommodation facility in Japan that collaborates with Mimipo for Travel.

• You must be able to verify your identity with a valid passport or other government-issued photo ID.

3.2 Technical Requirements

• Secure a stable internet connection.

• Prepare a compatible device (smartphone, tablet, or PC) with the latest Zoom app installed.

• All communication fees are borne by you.

3.3 Ineligible Conditions

• Emergent or critical conditions (fractures, severe bleeding, loss of consciousness, etc.) are not suitable for online consultation.

• If a physician determines your condition unsuitable, you may be directed to seek immediate in-person treatment.

3.4 Interpreter Services

• Professional medical interpreters—each bound by a confidentiality agreement—will facilitate communication when necessary.

4. User Responsibilities and Acknowledgments

1. Limitations of Online Consultation

   You understand that telemedicine has inherent limitations due to the lack of direct physical examination. The physician may recommend an in-person visit if deemed necessary.

2. No Recording or Disclosure

   You shall not record (audio or video), photograph, screenshot, or disclose the consultation content without explicit prior consent from the Service Providers.

3. Prescription Restrictions

   The prescribing physician may decline to prescribe certain medications, especially those restricted by Japanese law or requiring deeper clinical assessment.

4. Account Confidentiality

   You must not share any consultation login credentials or related confidential information with third parties.

5. No Guarantee of Results

   Except for cases of gross negligence or intentional misconduct by the Service Providers, there is no guarantee of any particular clinical outcome.

6. Security and Privacy Risks

   You acknowledge the inherent risks in transmitting personal data or medical information online.

7. Compliance with Instructions

   You agree to follow instructions given by the physician, nurse, interpreter, or any other staff member involved in the Services.

5. Payment of Fees

1. Advance Payment

   Fees for the Services (including consultation and interpreter fees) must be paid in advance by credit card or by another payment method designated by the Company.

2. Prescription and Pharmacy Charges

   Medication costs are not included in the consultation fee. You must pay the pharmacy separately for any prescribed medications.

3. Payment Deadline

   If payment is not confirmed by the deadline we specify (e.g., within 30 minutes of booking (or another specific time-window you define)), we may treat it as a user-initiated cancellation.

6. Returns and Cancellations

1. No Returns

   Due to the intangible nature of the Services, returns are not possible once the consultation has commenced or the Services have been rendered.

2. Cancellation Fee

   If you cancel the Services for any personal reasons after applying, you will be charged an amount equivalent to the consultation and interpreter fees (¥55,000 tax-inclusive).This applies also if you fail to attend or participate in the scheduled consultation (“no-show”).

3. Discretionary Exceptions (Optional)

   In exceptional cases (e.g., sudden hospitalization), we may waive or reduce the cancellation fee at our sole discretion, provided you promptly notify us and submit sufficient evidence.

7. Handling of Prescriptions

1. Prescription Support

   Partner Medical Institutions may issue prescriptions at their professional discretion. We only facilitate sending the prescription to your chosen pharmacy.Certain medications cannot be prescribed online under Japanese law (e.g., narcotics, longer-term prescriptions for unclear conditions, etc.).

2. Payment and Pickup

   You bear all responsibility for coordinating with the pharmacy regarding medication costs, pickup, or delivery. We assume no liability for delays or additional costs once the prescription is transmitted.

8. Personal Information and Privacy

1. Compliance with Laws

   We handle personal information in accordance with Japanese law, including the Act on the Protection of Personal Information. A Privacy Policy in English is provided separately, describing how we collect, use, and protect your data.

2. Data Sharing

   You agree that we may share relevant medical information with physicians, interpreters, Partner Facilities, or emergency services, if necessary, for proper care or due to urgent circumstances.

3. Interpreter Confidentiality

   Interpreters are bound by confidentiality agreements (NDA) to protect your private information. However, we are not liable for any acts outside the scope of these agreements.

9. Non-Emergency Acknowledgment

1. Emergency Situations

   Our Services are not designed for emergency or life-threatening conditions. If you believe you are experiencing an emergency, call 119 or go to the nearest hospital immediately.

2. Liability Limitation

   We disclaim any liability for outcomes related to emergency or severe conditions that are not suitable for telemedicine.

10. Limitations of Liability

1. Scope of Liability

   Our total liability for damages relating to your use of the Services is limited to direct damages up to the amount of the fees you have paid for the Services in question.

2. Exclusion of Indirect Damages

   We are not liable for any indirect, incidental, special, or consequential damages, lost profits, or third-party claims, except in cases of our intentional misconduct or gross negligence.

3. Force Majeure

   We are not liable for failure or delay caused by events beyond our reasonable control (e.g., natural disasters, power outages, communication failures).

11. Prohibited Actions

While using the Services, you shall not:

1. Record, photograph, screenshot, distribute, or otherwise disclose any part of the consultation without prior written consent from the Service Providers.

2. Allow any third party to use your identity, credentials, or reservation.

3. Defame, harass, threaten, or otherwise harm the Company, Partner Medical Institutions, interpreters, staff, or other users.

4. Use the Services for any illegal activity, including but not limited to the acquisition of controlled substances.

5. Conduct commercial or for-profit activities—such as resale, brokerage, or solicitation—without our prior written permission.

6. Interfere with, disrupt, or attempt to gain unauthorized access to any networks, systems, or data related to the Services.

7. Violate any applicable law or regulation.

8. Engage in any other act that we reasonably deem inappropriate or detrimental to the operation or reputation of the Services.

12. Temporary Suspension or Discontinuation

We may suspend or discontinue all or part of the Services without prior notice if:

1. System maintenance or updates are necessary;

2. Natural disasters or force majeure events make operation impossible;

3. Communication or system failures occur; or

4. We find it difficult to continue the Services for any other reason.

We shall not be liable for any losses or damages incurred by the User due to such suspension or discontinuation.

13. Exclusion of Anti-Social Forces

1. Neither the Company nor the User (including major shareholders, officers, or persons in control) shall be, or have been in the past five years, affiliated with organized crime groups or similar anti-social forces.

2. Neither party shall engage in violence, threats, or any actions harming the other party’s reputation or business.

3. If a breach of this clause is found, the non-breaching party may immediately terminate the agreement without liability.

14. Revisions to These Terms

1. We reserve the right to modify these Terms at any time, to the extent permitted by applicable law.

2. Any updated Terms will take effect once posted on our designated website or platform. By continuing to use the Services after such changes, you agree to be bound by them.

15. Governing Law and Jurisdiction

1. These Terms are governed by and construed in accordance with the laws of Japan.

2. Any dispute related to the Services shall be subject to the exclusive jurisdiction of the Tokyo District Court in the first instance.

16. Language

1. These Terms are prepared in English. If they are translated into other languages, and any inconsistency arises, the English version shall prevail.

By applying for or using the Services, you confirm that you have read, understood, and agree to abide by these Terms.

If you have any questions, please contact us:

Prosent, Inc. (Mimipo)
43F, 1-3-1, Kachidoki, Minato-ku
Tokyo 104-0054, Japan
Email: travel@mimipo.jp

Disclaimer

This Terms of Use document is provided as a sample and does not constitute legal advice. You should consult qualified counsel to ensure compliance with all relevant Japanese laws and regulations, including those governing telemedicine, data protection, and the Specified Commercial Transactions Act.